FAQs
What led rock lights will I need for my car?
If you're unsure which rock lights are right for your vehicle, it's best to take a few simple steps:
- Consult the vehicle manual.
- Take a photo of your existing lights and email it to us.
- Remove the bulbs and check the markings.
Why are some colors of the entire set of rock lights not displayed?
If some colors in your rock light set aren't displaying, there could be a couple of common issues:
Disconnected Wire or Circuit Issue: If one of the output wires is disconnected or a circuit isn't properly welded, the control box may need to be replaced.
Light Short Circuit or Faulty Connection: A short circuit or tin connection could be the problem. Test each light individually to identify the faulty one and replace it.
What if there is a problem with the color of individual light in a set of rock lights?
If there's an issue with the color of an individual light in your rock light set:
Test the Faulty Light: Swap the problematic light with a working one.
Assess the Results:
If the issue persists, the light itself needs to be replaced.
If the light works fine, the problem lies with the cable or control box, which should be replaced.
When I connect my rock lights specifically to the battery, it's at full brightness, but when connecting with a long cable, the light darken. What's the issue?
Confirm that you're using correct gage wire for your installation. This is important when running a long wire from the battery to the light. If the wire gage is too small and it will cause a critical voltage drop, preventing the light from coming to full brightness.
What is a relay harness?
A relay harness is an essential component for some vehicles' electrical systems, especially if the vehicle has automatic or daytime running lights. It helps resolve potential issues like flickering or lights not turning on when connected to an HID kit. The relay harness regulates power to ensure the lights stay on when switched to "on".
What if I have a problem with the order I received?
If there is an issue with the order you have received, please contact our customer service team at [email protected].
Can I change my delivery address after I placed my orders?
Once an order has been placed, it cannot be changed. Please contact our customer service for the best resolution based on the status of your order. Email: [email protected]
How do I change or cancel my order?
Orders are accepted and processed quickly through our system. If you notice an error in your order, go to Account>Orders, you might see the cancel option in the portal. If your order has already shipped before the change is requested, eligible items can be returned within 30 days. For more details, please visit the Returns section on this page.
If you've purchased the wrong item or entered the wrong address, please cancel your order and re-place your order.
We understand the importance of your order, so we strive to process it as quickly as possible. While we're unable to cancel or modify an order once it has been shipped, you can return the item after delivery according to our Refund & Return policy.
Can I check the status of an order I placed?
Once you place an order on our website, you'll receive a confirmation email right away to verify that we've received your order. When your order ships, we'll also send you a shipping confirmation email with tracking information. You can check your order status anytime online by clicking the "My Account" button at the top of each page.
If you don't receive a confirmation or shipping email, we recommend reviewing your order on our website. You'll be able to see the status of your entire order, as well as the status of individual items.